Information
SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your items are prepared with attention to detail. Our logistics partners specialize in handling delicate and lifestyle-oriented products, guaranteeing safe transit from our warehouse to your doorstep. Whether you're refreshing your everyday essentials or upgrading your seasonal collection, our streamlined fulfillment process prioritizes both speed and reliability.

Shipping Timeframe

Delivery durations vary based on destination and carrier capacity. Most orders ship within 24-48 hours of placement, with transit times typically ranging between 10-15 business days for standard service. Note that seasonal demand fluctuations or regional logistics constraints may occasionally extend delivery windows. For time-sensitive needs, we recommend placing orders ahead of key dates to accommodate potential transit variables.

Shipping Costs

We offer tiered shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Economy Shipping (10-15 Business Days): Automatically applied to orders of $60+

All fees are calculated at checkout based on cart value. Promotional periods may feature additional shipping benefits—check our homepage for seasonal offers.

Shipping Regions

Currently serving most European Union countries, including Germany, France, Italy, Spain, and the Netherlands. We cannot deliver to PO boxes, military addresses, or certain remote locations. During checkout, our system will automatically validate your address against serviceability criteria. For inquiries about specific destinations not listed, please contact [email protected] prior to ordering.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your unique tracking number and carrier links. Monitor progress directly through our partners' portals or via your account dashboard. If tracking information doesn't update within 3 business days of receiving your shipment notification, please check your spam folder before contacting our support team for assistance.

Delayed or Lost Shipments

While we meticulously coordinate with reliable carriers, occasional delays may occur due to customs inspections, weather events, or carrier backlogs. If your package exceeds the estimated delivery window by 5+ business days, please email [email protected] with your order number. For lost shipments, we initiate trace procedures with carriers after 15 business days of non-delivery and will keep you informed throughout the resolution process.

Customs & Import Duties

International shipments may be subject to import taxes, customs fees, or VAT based on your country's regulations. These charges are the recipient's responsibility and are typically collected upon delivery. We declare all packages at actual purchase value per international shipping requirements. For accurate fee estimates, consult your local customs office—some countries provide online calculators for such assessments. Note that we cannot reimburse these third-party fees nor adjust declared values.
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Step Into Style with Contemporary Footwear | Sole Spectrum
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